FAQ’s

Submit an inquiry and a member of our team will reach out to you. We’ll schedule an initial consultation, and an invoice will be sent. A detailing call will follow to confirm details.

A 50% non-refundable deposit is due upon booking. The remaining balance will be due 72 hours before your event.

Individuals: We accept debit/credit payments by Zelle, Apple Pay, or Square Payment Link.

Corporate Events: Debit/ Credit Payment Link to be sent.

Client maintains the right to cancel at any time before the delivery or event date. Upon booking, 50% deposits are non-refundable, and remaining funds will be credited back to clients account if cancelled within 7 days before event. Refunds must be requested in writing by email ONLY and will be processed within 7 business days from the time of receipt of the request.

The client is responsible for discarding/taking down balloons after their event. Festive AF Team can return for take down if necessary (fees apply). If you have questions about the best way to take your balloons down shoot us an email!

Due to the unexpected circumstances that can occur with any event, we reserve the right to make changes only in the best interest of our clients. If the facility is not available or set up at the promised time is not feasible, decor may be left in the nearest acceptable location. Any additional time required (if available) to complete the job will be billed to the client.